Ann Athas is a seasoned healthcare professional who utilizes her skills to teach and advise managers and staff in order to achieve results. She has been teaching service excellence for the past fifteen years in a healthcare setting. Her proven record in the area of public relations makes her an expert in helping other healthcare providers succeed with their communication efforts.

Ann's style as a speaker is to engage the audience with humor, solid advice and a sprinkling of personal antecdotes while capturing their attention, and making them a part of the learning experience.

In the beginning
When marketing in healthcare was in its infancy, Ann was working in a New York City multi-hospital corporation with the vice president of operations in building a marketing department. She brought her expertise to another institution after relocating with her family, and became the Director of Public Relations for a hospital in New York. Her ability to establish solid business relationships allowed her to be successful in media placement in a mulitude of venues including New York media, both print and television.

During this time, something else was emerging from Ann's knowledge of the industry: she became passionate about service excellence and how excellent customer service, and employee satisfaction can boost the reputation of any company. Her skills as a teacher blossomed and she was now training all levels of hospital personnel.

A workforce that delivers consistent superior customer service can positively impact on the bottom line, and Ann has the tools and training to achieve success in bringing staff to the point where it shows on customer satisfaction scores!